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If you have a question for Prime-Line's Customer Service
Department that is not Please click on a question to see the full answer. Q. I purchased a D-1523 Patio Door Roller Assembly. I did not see anything in the instructions referring to lubricating the rollers prior to installation or for in the future. Are the bearings sealed or do they require lubricating? Q. I have a leaking shower door. The water seems to be leaking out at the bottom of the door . How do I stop the water from getting on the floor? Q. I went to your website but didn't find any way to put in a Part Number to see what it looks like. How do I search for and view part numbers on your site? Q. I have located the parts I need in your catalog, but my local store does not carry it. How can I obtain the parts ? A.
Most retail hardware stores have a special order program. This
allows them to order directly from us items they do not normally stock.
Print out a picture of the item and the item number from our online
catalog, and go to your retailer of choice. The help desk or department
manager should be able to identify Prime-Line or Slide-Co. as one of their
suppliers and call our customer service department to get pricing and
delivery costs. They can complete the transaction right then and order the
item for you. We will ship the item almost immediately so it will arrive
at the retailer no more than 6 to 8 working days, within the continental
U.S. Q. I purchased a D-1523 Patio Door Roller Assembly. I did not see anything in the instructions referring to lubricating the rollers prior to installation or for in the future. Are the bearings sealed or do they require lubricating? A.
All of our bearings are pre-lubricated with a high viscosity wheel bearing
grease and do not need any lubrication. The application of a spray
or low viscosity motor oil only serves to attract dirt and shorten the
life of the bearing. After several years, the bearing may become
stiff and create drag in the door. This is a good indication that
the roller unit needs replacing. Lubricating a stiff bearing may allow
you to extend the roller's life a little, but ultimately you may risk
damage to the track as the bearing can disintegrate from dust invasion and
freeze up. Bearing life is directly related to the amount of dust or
dirt present and the amount of moisture the unit is exposed to, which can
cause the rollers to rust. Q. I have a leaking shower door. The water seems to be leaking out at the bottom of the door . How do I stop the water from getting on the floor? A.
Use a Prime-Line swinging shower door
sweep (bottom seal), numbers There are 2 methods of installation. Method 1. Locate the metal plate that runs the length of the shower door at its very bottom. It is usually held on by screws to the door frame. The bottom seal should be sandwiched between the plate and the door frame. If your door is this design, simply loosen the screws holding the plate and remove any old or worn out seal material that may be left. Next, insert the new bottom seal material (M-6022) into the opening. Be sure the material contacts the tile surface and can act like a mop across the tile base. Tighten the door plate screws once the seal is positioned. Method 2. Locate the
slot in the bottom rail that runs the length of the door. You can see it
on the edge of the door when it is opened. That slot accepts a specific
pattern of material like the one's shown in our item
M-6023,
M-6040
or
M-6092 ( Refer to our online catalog to see which one is right for
you). You must use the exact material that the door is designed to accept.
The material simply slides into the slot. Trim the seal to fit the door
opening once it is installed. Q. I went to your website but didn't find any way to put in a Part Number to see what it looks like. How do I search for and view part numbers on your site? A.
In
order to look up a part number, simply go to the
Product Categories page and click on the category that best fits the
part you are looking for (Window Screens for instance). From there
you can narrow down your search to a more specific subcategory such as
"Accessories" or "Latches". At this point, the specific section of
the Prime-Line catalog dealing with that section will come up in Adobe
Acrobat Reader*. You can search for a specific part by browsing
through the pages, or by choosing the Reader's Search Icon which looks
like a small Binocular (see picture below). It will bring up a box
asking you what you would like to search for (either numbers or words).
If you are searching for an item by it's description ("window latch") and
there are multiple instances of that word or phrase within the catalog,
then you can use the small binocular to the right and it will instantly
take you to the next instance of the word(s) you are looking for within
the text.
Q. I have a sliding Patio door and I am looking for a more secure lock than the flush mount set currently installed (Model C-1076). Would a mortise lock work better for me? What do you suggest I do? A.
The Mortise lock system you are suggesting will
not install directly into your door. It would require extensive
frame modifications to fit and would not cover your existing holes very
well. The cutout for the C-1076 on the frame is 7/8" wide and 7"
long. No other handle in our line can mount into that space and cover it
up. Any surface type of handle will have it's mounting screws "swimming"
in that large of an opening. Q. I have a 6 ft. sliding patio door that is extremely heavy. The door is brand new but it is really difficult to slide. Are there any special rollers or products that can carry the door's weight, and still glide easily?
A. With a new door, most likely the difficulty you are having comes from the friction of the door edge surface and the Mohair weather sealant often used on sliding patio doors. The Mohair is stiff when new and with a large, heavy door, the problem is magnified. Try spraying the surface of the door where it contacts the Mohair with a dry film lubricant, such as RZ-50. NO OIL OR SILICONE SHOULD BE USED. Not only does RZ-50 work as a great lubricant, it will not stain your door or carpet and will protect your door from dirt and moisture as well.
If RZ-50 does not help there may be something wrong with how the door was installed. Have your contractor or installer check the square of the door, the track condition and the rollers. Ultimately there is nothing
magical about the roller units. Stainless steel rollers can offer some
performance improvement but for the most part, if you have a 300-pound
door, that is what you have to move, 300 pounds.
Q.
I would like to change the outside handle of my glass patio door to
be a keyed handle. I have no idea what kind or model my original handle
is. How do I find that out? A. If you don't see your handle in our catalog, the best way to proceed is for you to find out the distance between the mounting screw-hole centers of your existing handle. Once you have that information, you can match that up to the various keyed pull-handle options in our catalog. Our item C 1139, an outside locking pull unit that comes in either black or gray, is the most versatile of the keyed pull handles we offer.
We thank you for shopping with Prime-Line Products.
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